Frequently Asked Questions

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There is a required 15-30 minute walk-through for all residential and commercial clients.  This is to get a visual representation of what your needs are.  This process allows for an accurate quote to be provided.

Once walk-through is scheduled and has taken place the client will receive an email with a customized checklist highlighting scope of work and quote.

If the client agrees with the terms of the checklist, a scheduling link will be included within email to schedule their first and ongoing cleanings.

Yes, we offer all of the above.

Absolutely.  Based off the initial walk-through the checklist will hold a scope of work based off managements observation, the client can remove or add any additional services that are in the parameters of services offered before agreeing to the checklist.

Yes, we do provide discounts for recurring clients.  The discount percentage is based solely on the frequency.

This cost will range depending on the services you need, the condition, frequency and size of your home/business.   Please keep in mind you will have a difference in price when it comes to your deep clean quote and maintenance clean quote.

No, You may give us a key or code before the clean for us to keep safe on file, you may leave a key in a designated place for us or you may meet the cleaner and you are welcome to either stay or leave during the clean.

Depending on the size of the property:

Maintenance Clean - 5-6 hours

Deep Clean - 8-9 hours

We ask that you contact us at contact@theluxurycleaninggroup.com or by phone: 980-320-0376 48 -72 hours prior to your scheduled cleaning to avoid late cancellation fees that is 50% of your cleaning fee.

For re-scheduling an appointment, contact us directly and we will cancel your scheduled appointment and you are able to use your link to re-schedule.  To avoid cancellation fee please give us 48-72 hours to re-schedule.

Yes. We want you to have complete peace of mind while we are in your home/business. We are fully Insured.

Cleaners are trained to contact management and the client to inform them of the incident.  If the client is not home, cleaner(s) will send photos to client informing them of the incident and that management is aware and will be reaching out to resolve the matter with the client.

Yes. Both are a requirement to work for The Luxury Cleaning Group

We provide high quality eco-friendly non-toxic cleaning products and equipment.  If you have pets there will be a $25 charge included in your quote - this is for proper cleaning of equipment so that we don't carry any pet allergies to other homes.

That is not a problem, we are pet-friendly. However we recommend keeping them in their personal homes while your house is being cleaned so that you're able to see the results of your cleaning services.

Your payment is due at the time of service. We accept Cash, Check, Venmo, Zelle or credit cards. 

For those using a credit/debit card there will be a 2.99% card Processing Fee added to your invoice.

The Luxury Cleaning Group does not issue refunds, but for satisfaction guarantee we encourage the client to contact us within 24 hours of the cleaning so that we can come back to the home and fix whatever issues there may be; at no charge to the client.

We do not service Airbnbs or Short Term Rentals