INSURED & BONDED
Frequently Asked Questions
Please reach us at contact@theluxurycleaninggroup.com if you cannot find an answer to your question.
There is a required 15-30 minute walk-through for all residential and commercial clients. This is to get a visual representation of what your needs are. This process allows for an accurate quote to be provided.
This cost will range depending on the services you need and the size of your home/business. Please keep in mind you will have a difference in price when it comes to your deep clean quote and maintenance clean quote.
No, You may give us a key or code before the clean for us to keep safe on file, you may leave a key in a designated place for us or you may meet the cleaner and you are welcome to either stay or leave during the clean.
Yes. We ask that you re-schedule your appointment 48 hours in advance, unless it is an emergency and out of your control
Yes. We want you to have complete peace of mind while we are in your home/business. We are fully Insured.
We provide high quality non-toxic cleaning products and equipment. If you have pets there will be a $25 charge included in your quote - this is for proper cleaning of equipment so that we don't carry any pet allergies to other homes.
That is not a problem, we are pet-friendly. However we recommend keeping them in their personal homes while your house is being cleaned so that you're able to see the results of your cleaning services.
Your payment is due at the time of service. We accept Cash, Check, Venmo, Zelle or credit cards.
For those using a credit/debit card there will be a 2.99% card Processing Fee added to your invoice.
We think our services will not only meet but exceed your expectations but we also know that when dealing with many different people, we cannot make everyone happy. If we clean your home and you are not 100% satisfied, please call us by 9 am the following business day and we will discuss the situation, and if needed, return to your home to re-clean the area free of charge. No refunds are given.
We try to schedule your appointment to best accommodate your schedule during the week. We are available Monday to Saturday from 8:00 am – 6:00 pm
We do allow emergency cleanings if times are available.
We do not offer outdoor chores such as: Gutter Cleaning, External Window Cleaning, Pressure Washing, Grass Cutting.
Certain indoor chores: Washing Clothes/Linens, and Washing Dishes
Ready to Experience the Difference?
Every new client begins with an-in person walk-through and an initial deep clean. Let us assess your space, create a personalized checklist and provide a detailed quote - all tailored to your home or business.